Terms and Conditions


Terms of Use

By visiting this website or purchasing from Anotherland.co website you agree to our terms and conditions below.

Anotherland may update and change its terms and conditions in the future.

Shipping

All orders within Australia are shipped using Australia Post within 7-business days from Sydney Australia. The shipping costs will be calculated by weight and at checkout. 

For express shipping within Australia and International shipping please email at hello@anotherland.co for a delivery cost estimate.

You will be advised by email once shipping is on route.  Please note we cannot ship to a post office box.

Note we cannot guarantee delivery times. Please ensure your delivery address spelling and accuracy when placing your order. We will not take responsibility for any items when they have already left our procession where the incorrect address is given.  Deliveries will be made within normal business hours. If there is no one available to receive the parcel a card will be left for pickup or redelivery information.

International orders may be subject to import duties and taxes once goods arrive in customer’s country and any such charges are payable by you the customer. Please check with your customs regarding import taxes and duties that may be applicable to your order.


Returns

All items are carefully checked before sending and packaged with care.

  • We do not accept returns for a change of mind and will only return goods that are delivered damaged or faulty.
  • Anotherland will only exchange or refund goods purchased from us provided the goods are unused, with tags still on and in original packaging.
  • If your item is damaged or faulty please email us at hello@anotherland.co within 7 days of delivery date. You must provide a photograph of the faulty item and proof of purchase.
  • An email confirmation of return will be sent to you quoting a returns reference number.  

Please return the product with the reference number included within 7 days of receiving this email to the following address;

AnotherlandCo - Returns
PO Box 1122
Darlinghurst NSW 1300
Australia 

Return shipping is at the customer’s own cost and must be of a traceable method. Anotherland will take no responsibility for returns shipping.

Refunds for faulty or damaged goods will not include original shipping charges. Please mark “returns” clearly on all documentation. Refunds will be via the same method of customer’s original payment.


Privacy

We collect information from you when you register on our site, fill out a form or register for our newsletter. This information is used by Anotherland to improve our user experience, contact you regarding orders placed and to send you information, updates and offers.

We use a variety of security measures to protect your personal information. We use a secured payment gateway with the latest encryption technology and your private credit card details will not be stored on our servers.

We do no disclose, sell, trade or transfer any information you provide to us, unless where appropriate to comply with the law, to protect our rights and property or for fraudulent credit card transactions.

By using our site, you consent to our website privacy policy.

If you require further information please email us at hello@anotherland.co.


Goods and Services Tax

Prices quoted on this site are in Australian Dollars (AUD) and include Good & Services Tax (GST).


Copyright

Anotherland.co website and materials contained within this website are owned by Anotherland and are subject to Copyright Act of Australia and other international laws.  Materials include designs, images, photographs, audio, video, logo, trademarks and code.  You must not use, copy or adapt any materials on this site in any way without Anotherland’s prior written permission.